My apartment came with basic cable service, so I went to Bresnan for bundled cable internet service. I asked for the cheapest, most basic internet service.
The rep said the cheapest was 42.95. I enquired, and she said she would try to get me on a special. Basic service was 24.95. She said she got me on a special which went up to 42.95 after 2 months.
After finally confronting the office in person, my service went to the lower rate: no adjustment. I filed a complaint with the BBB.
After two attempts at resolving this issue by the BBB, no reply from Bresnan. Nice to see such ethical business practices making such a great example.